Despite promoting its app as a self-service tool, T-Mobile's T-Life app lacks the functionality to transfer eSIMs between different phone operating systems, forcing users to contact customer service. This creates a frustrating experience for users who need to switch devices or use different operating systems.

When it comes to a simple task like moving your eSIM between different phone operating systems, the company promotes its app as a way for customers to handle many of their own service needs. However, if you try to transfer an eSIM from an iPhone to an Android device, or vice versa, you'll find yourself stuck. There's no option to generate a QR code for the transfer within the app. Instead, you're forced to contact a customer service representative, which can be time-consuming.

Novartis Reports Strong Q4 Sales, But Falls Short of Full-Year GuidanceSwiss pharmaceutical giant Novartis exceeded analysts' expectations for fourth-quarter sales but fell short of its own full-year sales forecast. Net sales for the quarter rose 16% to $13.2 billion, compared to estimates of $12.795 billion. For the full year, net sales increased 12% to $50.32 billion, slightly below the forecasted $50.47 billion. CEO Vas Narasimhan highlighted the positive performance as a result of the company's strategic overhaul in 2023.