Back
WestJet To Begin Refunds To Payment Method With 6-9 Month Backlog
Oct 22, 2020
WestJet and its low-cost subsidiary Swoop will begin providing refunds to those passengers impacted by canceled flights this year. It marks a return to how WestJet dealt with refunds before COVID-19 sent everything belly up this year. While on the face of it, this is great news for long-suffering out-of-pocket passengers, there is a catch. It will take six to eight months to process all the outstanding payments.
WestJet back to putting “people first”
“We are an airline that has built its reputation on putting people first,” said Ed Sims, WestJet President and CEO . Mr Sims acknowledges this hasn’t always been happening this year, and his airline’s reputation with many disgruntled passengers isn’t as blue-chip as it once was. Some have even threatened class actions against WestJet over unpaid refunds. Particularly unhappy were those who canceled their own flights or were flying discounted fare buckets and hit a refund brick wall at WestJet .
There are reports 16,300 passengers requested chargebacks from their credit card issuers over WestJet and Swoop flights. Of that number, credit card companies refunded 89% of the requests.
“It has been incredibly disheartening for anyone working here at one of Canada’s most beloved brands not to be able to demonstrate that we have our guests at the heart of every decision,” says Mr Sims
0Shares
0Comments
0Favorites
0Likes
Say something to impress...
Loading...
Comments
Hot

No content at this moment.

Relevant people
Life Buzz
60181 Followers
lifestyle
Various life, various experience.
Related