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Coronavirus: Families missed funerals 'as webcast failed'
Jun 5, 2020
Grieving families have missed the funerals of their loved ones in South Yorkshire because video streaming technology failed to work.
Current restrictions mean just 10 people are allowed at a funeral in Sheffield, with those unable to attend advised to watch free online.
Councillor Gail Smith said two residents had contacted her but many others had mentioned the issue online.
Wesley Media, the company that provides the service, has been asked to comment.
The live webcasting service is offered by Hutcliffe Wood and City Road chapels, which are managed by the council.
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Mrs Smith said she had contacted Sheffield City Council but they were unaware of the issue.
"People need to be aware," she told the Local Democracy Reporting Service.
"The council said it's not their problem, it's the company providing the service but it is the council's problem - I cannot imagine what it feels like to not be able to go to a loved ones' funeral and then not be able to log on and see it.
"It's no good the council saying it's this company's fault."
What does Public Health England say about funerals?
Funeral directors and faith leaders are advised to restrict the number of mourners at funerals Only members of the household or close family members should attend Anyone with coronavirus symptoms cannot attend A small number of friends can go if no family or household members can attend Mourners cannot take part in any rituals bringing them into close contact with the body
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